Theo l\u00fd thuy\u1ebft BSC, m\u1ed9t b\u1ed9 ph\u1eadn ch\u1ec9 kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ch\u1ec9 s\u1ed1 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3. Th\u1ef1c t\u1ebf \u00e1p d\u1ee5ng cho th\u1ea5y, \u0111\u1ec3 qu\u1ea3n tr\u1ecb m\u1ee5c ti\u00eau v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c hi\u1ec7u qu\u1ea3 c\u1ee7a b\u1ed9 ph\u1eadn, c\u00f3 th\u1ec3 c\u1ea7n h\u01a1n th\u1ebf. Sau \u0111\u00e2y l\u00e0 c\u00e2u chuy\u1ec7n trao \u0111\u1ed5i gi\u1eefa SoftAView v\u00e0 gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n.<\/p>\n
KeeView:<\/strong>\u00a0T\u00f4i mu\u1ed1n trao \u0111\u1ed5i v\u1edbi anh v\u1ec1 kh\u00e1i ni\u1ec7m \u201cKey\u201d trong ch\u1eef KPI. Bao nhi\u00eau ch\u1ec9 s\u1ed1 cho b\u1ed9 ph\u1eadn ho\u1eb7c c\u00e1 nh\u00e2n l\u00e0 ph\u00f9 h\u1ee3p.<\/p>\n Gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n<\/strong>: Hi\u1ec7n t\u1ea1i t\u00f4i \u0111ang tri\u1ec3n khai ba \u0111\u1ebfn n\u0103m ch\u1ec9 s\u1ed1 cho m\u1ed7i b\u1ed9 ph\u1eadn. C\u00f3 b\u1ed9 ph\u1eadn ch\u1ec9 c\u00f3 3 ch\u1ec9 s\u1ed1, c\u00f3 b\u1ed9 ph\u1eadn c\u00f3 n\u0103m ch\u1ec9 s\u1ed1, nh\u01b0ng kh\u00f4ng qu\u00e1 n\u0103m ch\u1ec9 s\u1ed1. \u0110\u00e2y l\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ed9 ph\u1eadn.<\/p>\n KeeView:<\/strong>\u00a0C\u00f3 khi n\u00e0o anh c\u1ea7n h\u01a1n n\u0103m ch\u1ec9 s\u1ed1 kh\u00f4ng? Hay n\u00f3i c\u00e1ch kh\u00e1c n\u0103m ch\u1ec9 s\u1ed1 c\u00f3 \u0111\u1ee7 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a m\u1ed9t b\u1ed9 ph\u1eadn.<\/p>\n Gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n<\/strong>: T\u00f4i ngh\u0129 kh\u00f4ng c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c, t\u1ea5t c\u1ea3 l\u00e0 t\u00f9y thu\u1ed9c v\u00e0o nhu c\u1ea7u qu\u1ea3n l\u00fd c\u1ee7a c\u00f4ng ty v\u00e0 c\u00e1ch th\u1ee9c qu\u1ea3n tr\u1ecb m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty. \u0110\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ed9t b\u1ed9 ph\u1eadn th\u00ec c\u00f3 th\u1ec3 d\u00f9ng ba \u0111\u1ebfn n\u0103m ch\u1ec9 s\u1ed1 quan tr\u1ecdng. Nh\u01b0ng \u0111\u1ec3 t\u1ea1o ra k\u1ebft qu\u1ea3 cho ba hay n\u0103m ch\u1ec9 s\u1ed1 n\u00e0y th\u00ec c\u1ea7n c\u1ea3 m\u1ed9t b\u1ed9 m\u00e1y l\u00e0m vi\u1ec7c v\u00e0 c\u00e1 nh\u00e2n vi\u00ean trong b\u1ed9 ph\u1eadn \u0111\u00f3 \u0111\u00f3ng g\u00f3p n\u00ean k\u1ebft qu\u1ea3 n\u00e0y. T\u1eeb c\u00e1c ch\u1ec9 s\u1ed1 c\u1ee7a b\u1ed9 ph\u1eadn, t\u00f4i ph\u00e2n tr\u00e1ch nhi\u1ec7m cho c\u00e1c c\u00e1 nh\u00e2n trong b\u1ed9 ph\u1eadn. C\u00f3 nh\u1eefng c\u00e1 nh\u00e2n kh\u00f4ng \u0111\u00f3ng g\u00f3p tr\u1ef1c ti\u1ebfp v\u00e0o k\u1ebft qu\u1ea3 c\u1ee7a c\u00e1c ch\u1ec9 s\u1ed1 n\u00e0y n\u00ean c\u00f3 th\u1ec3 h\u1ecd ch\u1ec9 \u0111\u01b0\u1ee3c ph\u00e2n tr\u00e1ch nhi\u1ec7m c\u00f3 m\u1ed9t ch\u1ec9 s\u1ed1. N\u00f3i c\u00e1ch kh\u00e1ch t\u1eeb n\u0103m ch\u1ec9 s\u1ed1 c\u1ee7a b\u1ed9 ph\u1eadn, khi ph\u00e2n t\u1ea7ng xu\u1ed1ng nh\u00e2n vi\u00ean th\u00ec c\u00f3 th\u1ec3 ch\u1ec9 c\u00f2n m\u1ed9t ch\u1ec9 s\u1ed1.<\/p>\n KeeView:<\/strong>\u00a0Anh th\u1ea5y r\u1eb1ng \u0111\u00f3 l\u00e0 v\u1ea5n \u0111\u1ec1.<\/p>\n Gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n<\/strong>: \u0110\u00fang v\u1eady. Ch\u00fang ta \u0111\u1ec1u bi\u1ebft r\u1eb1ng \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean b\u1eb1ng m\u1ed9t ch\u1ec9 s\u1ed1 th\u00ec kh\u00f3 m\u00e0 ch\u00ednh x\u00e1c. \u0110\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 c\u1ee7a ch\u1ec9 s\u1ed1 ch\u00ednh (key) th\u00ec n\u00f3 c\u00f2n l\u00e0 h\u1ec7 qu\u1ea3 c\u1ee7a nhi\u1ec1u ch\u1ec9 s\u1ed1 kh\u00e1c. V\u00ed d\u1ee5 ch\u1ec9 s\u1ed1 doanh thu l\u00e0 h\u1ec7 qu\u1ea3 c\u1ee7a c\u00e1c ch\u1ec9 s\u1ed1: s\u1ed1 l\u01b0\u1ee3ng c\u1eeda h\u00e0ng, gi\u00e1 tr\u1ecb trung b\u00ecnh tr\u00ean m\u1ed9t \u0111\u01a1n h\u00e0ng, s\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng, t\u1ef7 l\u1ec7 th\u0103m vi\u1ebfng. s\u1ed1 l\u01b0\u1ee3ng c\u1eeda h\u00e0ng m\u1edf m\u1edbi, s\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m m\u1edbi, t\u1ef7 l\u1ec7 h\u00e0ng tr\u1ea3 v\u1ec1, k\u1ef9 n\u0103ng nh\u00e2n vi\u00ean, s\u1ee9c m\u1ea1nh th\u01b0\u01a1ng hi\u1ec7u, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng,\u2026<\/p>\n KeeView:<\/strong>\u00a0Nh\u01b0 v\u1eady \u0111\u1ec3 qu\u1ea3n l\u00fd t\u1ed1t m\u1ee5c ti\u00eau th\u00ec ch\u00fang ta c\u1ea7n nhi\u1ec1u h\u01a1n v\u00e0i ch\u1ec9 ti\u00eau ch\u00ednh<\/p>\n Gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n<\/strong>: \u0110\u00fang v\u1eady. Tuy nhi\u00ean c\u00e0ng c\u00f3 nhi\u1ec1u ch\u1ec9 s\u1ed1, th\u00ec m\u1ee9c \u0111\u1ed9 ph\u1ee9c t\u1ea1p c\u1ee7a h\u1ec7 th\u1ed1ng c\u00e0ng t\u0103ng l\u00ean: th\u1eddi gian \u0111o l\u01b0\u1eddng t\u0103ng, th\u1eddi gian nh\u1eadp li\u1ec7u t\u0103ng, ki\u1ec3m tra t\u00ednh \u0111\u00fang \u0111\u1eafn c\u1ee7a d\u1eef li\u1ec7u, x\u00e2y d\u1ef1ng c\u00e1c b\u00e1o c\u00e1o,\u2026<\/p>\n KeeView:<\/strong>\u00a0Anh n\u00ean c\u1ea7n c\u00f3 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3. Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd m\u1ee5c ti\u00eau.<\/p>\n Gi\u00e1m \u0111\u1ed1c d\u1ef1 \u00e1n<\/strong>: V\u00e2ng. \u0110\u1ea5y l\u00e0 c\u00e1i t\u00f4i c\u1ea7n. T\u00f4i kh\u00f4ng th\u1ec3 qu\u1ea3n l\u00fd m\u1ee5c ti\u00eau theo ph\u01b0\u01a1ng th\u1ee9c b\u00fat ch\u00ec v\u00e0 s\u1ed5 tay \u0111\u01b0\u1ee3c.<\/p>\n KeeView:<\/strong>\u00a0C\u00e1m \u01a1n anh \u0111\u00e3 chia s\u1ebb. Ch\u00fac anh t\u00ecm \u0111\u01b0\u1ee3c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd m\u1ee5c ti\u00eau ph\u00f9 h\u1ee3p.<\/p>\n