{"id":624,"date":"2025-04-04T17:51:32","date_gmt":"2025-04-04T10:51:32","guid":{"rendered":"https:\/\/home.keeview.com\/kv\/?p=624"},"modified":"2025-04-05T19:35:39","modified_gmt":"2025-04-05T12:35:39","slug":"kpi-la-gi","status":"publish","type":"post","link":"https:\/\/home.keeview.com\/kv\/kpi-la-gi\/","title":{"rendered":"KPI l\u00e0 g\u00ec?"},"content":{"rendered":"<p>Th\u01b0\u1edbc \u0111o hi\u1ec7u su\u1ea5t then ch\u1ed1t KPI (Key Performnace Indicator) l\u00e0 ch\u1ec9 s\u1ed1 \u0111\u1ecbnh l\u01b0\u1ee3ng \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00e1c m\u1ee5c ti\u00eau kinh doanh then ch\u1ed1t c\u00f3 \u00fd ngh\u0129a quy\u1ebft \u0111\u1ecbnh t\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p>Vi\u1ec7c \u0111o l\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c th\u00f4ng qua c\u00e1c ch\u1ec9 s\u1ed1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c then ch\u1ed1t (KPI) ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i trong c\u00e1c t\u1ed5 ch\u1ee9c tr\u00ean th\u1ebf gi\u1edbi.<\/p>\n<h3>C\u00c1C LO\u1ea0I KPI<\/h3>\n<p>Theo c\u1ea5p \u0111\u1ed9 qu\u1ea3n l\u00fd, KPI \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u1edf c\u1ea3 3 c\u1ea5p:<\/p>\n<ul>\n<li>Doanh nghi\u1ec7p.<\/li>\n<li>\u0110\u01a1n v\u1ecb tr\u1ef1c thu\u1ed9c\/ph\u00f2ng ban ch\u1ee9c n\u0103ng.<\/li>\n<li>Ch\u1ee9c danh ho\u1eb7c c\u00e1 nh\u00e2n ng\u01b0\u1eddi lao \u0111\u1ed9ng.<\/li>\n<\/ul>\n<p>Theo c\u00e1c kh\u00eda c\u1ea1nh trong k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c c\u00f3 c\u00e1c lo\u1ea1i KPI:<\/p>\n<ul>\n<li>N\u0103ng su\u1ea5t (kh\u1ed1i l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m tr\u00ean 1 \u0111\u01a1n v\u1ecb th\u1eddi gian).<\/li>\n<li>Ti\u1ebfn \u0111\u1ed9 th\u1ef1c hi\u1ec7n.<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c<\/li>\n<\/ul>\n<p>Theo \u00fd ngh\u0129a \u0111\u1ed1i v\u1edbi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p:<\/p>\n<ul>\n<li>KPI d\u1ea1ng d\u1eabn d\u1eaft (Leading): g\u1eafn li\u1ec1n v\u1edbi k\u1ebft qu\u1ea3 th\u00e0nh c\u00f4ng trong kinh doanh, v\u00ed d\u1ee5: s\u1ea3n l\u01b0\u1ee3ng \u0111\u1ea1t \u0111\u01b0\u1ee3c, % m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng,\u2026.<\/li>\n<li>KPI d\u1ea1ng (Lagging): g\u1eafn v\u1edbi nh\u1eefng ho\u1ea1t \u0111\u1ed9ng b\u1ea3o \u0111\u1ea3m cho th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p. v\u00ed d\u1ee5: s\u1ed1 l\u1ea7n th\u0103m vi\u1ebfng kh\u00e1ch h\u00e0ng VIP<\/li>\n<\/ul>\n<h3>L\u1ee2I \u00cdCH C\u1ee6A VI\u1ec6C S\u1eec D\u1ee4NG H\u1ec6 TH\u1ed0NG \u0110\u00c1NH GI\u00c1 THEO KPI?<\/h3>\n<ul>\n<li>\u0110\u1ea7y \u0111\u1ee7: C\u00e1c KPI cho ph\u00e9p \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng theo to\u00e0n b\u1ed9 c\u00e1c qu\u00e1 tr\u00ecnh v\u00e0 theo c\u00e1c ch\u1ee9c n\u0103ng th\u1ef1c hi\u1ec7n.<\/li>\n<li>T\u1eadp trung: KPI g\u1eafn ch\u1eb7t v\u1edbi c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c, b\u1ea3o \u0111\u1ea3m cho n\u1ed7 l\u1ef1c c\u1ee7a m\u1ed7i c\u00e1 nh\u00e2n t\u1eadp trung cho vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a c\u00f4ng ty.<\/li>\n<li>C\u1ea3i ti\u1ebfn: Doanh nghi\u1ec7p c\u1ea7n li\u00ean t\u1ee5c thi\u1ebft l\u1eadp c\u00e1c m\u1ee5c ti\u00eau cao h\u01a1n v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng, chi ph\u00ed, giao nh\u1eadn,\u2026 y\u00eau c\u1ea7u ng\u01b0\u1eddi lao \u0111\u1ed9ng n\u00e2ng cao k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00e1 nh\u00e2n nh\u1eb1m gia t\u0103ng hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng.<\/li>\n<li>Minh b\u1ea1ch: KPI l\u01b0\u1ee3ng h\u00f3a vi\u1ec7c ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng \u0111\u00fang nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a nh\u00e2n vi\u00ean, gi\u00fap CBNV s\u1eeda ch\u1eefa sai s\u00f3t trong th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c, gi\u00fap \u00edch cho ng\u01b0\u1eddi lao \u0111\u1ed9ng ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p, t\u1eeb \u0111\u00f3 n\u00e2ng cao s\u1ef1 th\u1ecfa m\u00e3n trong c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c<\/li>\n<\/ul>\n<h3>SMART KPI (Y\u00caU C\u1ea6U SMART \u0110\u1ed0I V\u1edaI KPI)<\/h3>\n<ol>\n<li>Specific &amp; Simple:\n<ul>\n<li>M\u00f4 t\u1ea3 r\u00f5 r\u00e0ng, chi ti\u1ebft v\u1ec1 m\u1ee5c ti\u00eau ph\u1ea3i \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/li>\n<li>Kpi ph\u1ea3i \u0111\u01a1n gi\u1ea3n, d\u1ec5 hi\u1ec3u \u0111\u1ec3 nh\u1eefng ng\u01b0\u1eddi c\u00f3 tr\u00e1ch nhi\u1ec7m th\u1ef1c hi\u1ec7n \u0111\u1ec1u hi\u1ec3u ch\u00ednh x\u00e1c, r\u00f5 r\u00e0ng, chi ti\u1ebft \u0111\u01b0\u1ee3c.<\/li>\n<\/ul>\n<\/li>\n<li>Measurable &amp; Meaningful:\n<ul>\n<li>C\u00f3 th\u1ec3 l\u01b0\u1ee3ng h\u00f3a \u0111\u01b0\u1ee3c<\/li>\n<li>C\u00f3 \u00fd ngh\u0129a \u0111\u1ed1i v\u1edbi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p\/ ph\u00f2ng ban v\u00e0 c\u00e1 nh\u00e2n ng\u01b0\u1eddi lao \u0111\u1ed9ng.<\/li>\n<\/ul>\n<\/li>\n<li>Action, As if now:\n<ul>\n<li>KPI \u0111\u00f2i h\u1ecfi ph\u1ea3i c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3.<\/li>\n<li>Th\u1ef1c hi\u1ec7n v\u1edbi tinh th\u1ea7n nh\u01b0 \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3<\/li>\n<\/ul>\n<\/li>\n<li>Realistic, responsible:\n<ul>\n<li>K\u1ebft qu\u1ea3 ph\u1ea3i th\u1ef1c ti\u1ec5n, kh\u1ea3 thi<\/li>\n<li>Th\u1ec3 hi\u1ec7n r\u00f5 tr\u00e1ch nhi\u1ec7m c\u1ee7a ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n<\/li>\n<\/ul>\n<\/li>\n<li>Timed, Toward what you want:\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh r\u00f5 th\u1eddi gian c\u1ea7n ho\u00e0n th\u00e0nh.<\/li>\n<li>Kpi ph\u1ea3i h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau t\u1ed5ng th\u1ec3 cu\u1ed1i c\u00f9ng c\u1ee7a doanh nghi\u1ec7p\/ ph\u00f2ng ban ch\u1ee9c n\u0103ng\/ c\u00e1 nh\u00e2n mong mu\u1ed1n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3>\u00a0H\u1ed2 S\u01a0 C\u00c1C KPI (KPI profile)<\/h3>\n<p>H\u1ed3 s\u01a1 c\u00e1c kpi \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p, trong \u0111\u00f3 c\u00f3 c\u00e1c quy \u0111\u1ecbnh v\u1ec1:<\/p>\n<ul>\n<li>T\u00ean KPI,<\/li>\n<li>Ng\u01b0\u1eddi s\u1edf h\u1eefu (ch\u1ecbu tr\u00e1ch nhi\u1ec7m) v\u1ec1 KPI n\u00e0y<\/li>\n<li>M\u00f4 t\u1ea3 KPI \/ \u0111\u1ecbnh ngh\u0129a<\/li>\n<li>C\u00f4ng th\u1ee9c\/ c\u00e1ch t\u00ednh to\u00e1n, \u0111o l\u01b0\u1eddng KPI<\/li>\n<li>Tr\u1ecdng s\u1ed1<\/li>\n<li>\u0110\u01a1n v\u1ecb \u0111o l\u01b0\u1eddng<\/li>\n<li>T\u1ea7n su\u1ea5t \u0111o l\u01b0\u1eddng<\/li>\n<li>S\u1ed1 li\u1ec7u n\u0103m hi\u1ec7n t\u1ea1i<\/li>\n<li>Ch\u1ec9 ti\u00eau k\u1ebf ho\u1ea1ch<\/li>\n<li>C\u00e1ch thu th\u1eadp s\u1ed1 li\u1ec7u<\/li>\n<li>C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh h\u00e0nh \u0111\u1ed9ng \u0111\u1ec3 \u0111\u1ea1t ch\u1ec9 ti\u00eau k\u1ebf ho\u1ea1ch.<\/li>\n<\/ul>\n<table style=\"border-collapse: collapse; border-color: #000000; border-style: solid; margin-left: auto; margin-right: auto; height: 1212px; width: 74.9046%;\" border=\"1px\">\n<tbody>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>Kh\u00eda c\u1ea1nh<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\">Nh\u00e2n s\u1ef1<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>S\u1ed1\/ T\u00ean th\u01b0\u1edbc \u0111o<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\">T\u1ef7 l\u1ec7 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>S\u1edf h\u1eefu<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\">Gi\u00e1m \u0111\u1ed1c nh\u00e2n l\u1ef1c<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>Chi\u1ebfn l\u01b0\u1ee3c<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\">Ph\u00e1t tri\u1ec3n v\u00e0 s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 ngu\u1ed3n nh\u00e2n l\u1ef1c<\/td>\n<\/tr>\n<tr style=\"height: 72px;\">\n<td style=\"width: 30.4757%; height: 72px; border: 1px solid #000000;\" width=\"240\"><strong>M\u1ee5c ti\u00eau<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 72px; border: 1px solid #000000;\" width=\"540\">B\u1ea3o \u0111\u1ea3m cho doanh nghi\u1ec7p c\u00f3 \u0111\u1ee7 ngu\u1ed3n nh\u00e2n l\u1ef1c v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng cao ph\u1ee5 v\u1ee5 SXKD<\/td>\n<\/tr>\n<tr style=\"height: 92px;\">\n<td style=\"width: 30.4757%; height: 92px; border: 1px solid #000000;\" width=\"240\"><strong>M\u00f4 t\u1ea3<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 92px; border: 1px solid #000000;\" width=\"540\">Vi\u1ec7c \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng cho th\u1ea5y kh\u1ea3 n\u0103ng thu h\u00fat ngu\u1ed3n nh\u00e2n l\u1ef1c c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng cao \u0111\u00e1p \u1ee9ng nhu c\u1ea7u SXKDc\u1ee7a c\u00f4ng ty<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>QK\/TL<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\">QK<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>Ph\u00e2n c\u1ef1c<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\">C\u00e0ng cao c\u00e0ng t\u1ed1t<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>Lo\u1ea1i \u0111\u01a1n v\u1ecb<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\">%<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>T\u1ea7n su\u1ea5t<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\">H\u00e0ng qu\u00fd<\/td>\n<\/tr>\n<tr style=\"height: 72px;\">\n<td style=\"width: 30.4757%; height: 72px; border: 1px solid #000000;\" width=\"240\"><strong>C\u00f4ng th\u1ee9c<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 72px; border: 1px solid #000000;\" width=\"540\">T\u1ed5ng s\u1ed1 nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c tuy\u1ec3n ch\u00ednh th\u1ee9c\/ t\u1ed5ng nhu c\u1ea7u tuy\u1ec3n trong n\u0103m<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>Ngu\u1ed3n d\u1eef li\u1ec7u<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\">Ph\u00f2ng Nh\u00e2n s\u1ef1<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>Ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\">Cao<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>Ng\u01b0\u1eddi thu th\u1eadp d\u1eef li\u1ec7u<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\">Ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch tuy\u1ec3n d\u1ee5ng.<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>S\u1ed1 li\u1ec7u hi\u1ec7n t\u1ea1i<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\">D\u1eef li\u1ec7u c\u1ee7a n\u0103m hi\u1ec7n t\u1ea1i l\u00e0\u2026<\/td>\n<\/tr>\n<tr style=\"height: 52px;\">\n<td style=\"width: 30.4757%; height: 52px; border: 1px solid #000000;\" width=\"240\"><strong>Ch\u1ec9 ti\u00eau<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 52px; border: 1px solid #000000;\" width=\"540\"><\/td>\n<\/tr>\n<tr style=\"height: 92px;\">\n<td style=\"width: 30.4757%; height: 92px; border: 1px solid #000000;\" width=\"240\"><strong>C\u01a1 s\u1edf c\u1ee7a ch\u1ec9 ti\u00eau<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 92px; border: 1px solid #000000;\" width=\"540\">C\u00f4ng ty c\u00f3 v\u0103n h\u00f3a l\u00e0nh m\u1ea1nh; \u0111o\u00e0n k\u1ebft; -Khi ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng b\u1ea3ng l\u01b0\u01a1ng m\u1edbi v\u00e0 quy \u0111\u1ecbnh kho\u00e1n l\u01b0\u01a1ng kinh doanh s\u1ebd c\u00f3 t\u00e1c d\u1ee5ng n\u00e2ng cao doanh s\u1ed1, thu nh\u1eadp v\u00e0 kh\u1ea3 n\u0103ng thu h\u00fat \u1ee9ng vi\u00ean c\u00f3 n\u0103ng l\u1ef1c cao<\/td>\n<\/tr>\n<tr style=\"height: 208px;\">\n<td style=\"width: 30.4757%; height: 208px; border: 1px solid #000000;\" width=\"240\"><strong>Ch\u01b0\u01a1ng tr\u00ecnh h\u00e0nh \u0111\u1ed9ng<\/strong><\/td>\n<td style=\"width: 68.6326%; height: 208px; border: 1px solid #000000;\" width=\"540\">\n<ul>\n<li>Th\u1ef1c hi\u1ec7n x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng b\u1ea3ng l\u01b0\u01a1ng m\u1edbi c\u00f3 t\u00e1c d\u1ee5ng n\u00e2ng cao kh\u1ea3 n\u0103ng thu h\u00fat \u1ee9ng vi\u00ean gi\u1ecfi t\u1eeb th\u1ecb tr\u01b0\u1eddng<\/li>\n<li>Ho\u00e0n thi\u1ec7n quy ch\u1ebf tuy\u1ec3n d\u1ee5ng, m\u1edf r\u1ed9ng k\u00eanh tuy\u1ec3n d\u1ee5ng th\u00f4ng qua H\u1ed9i ch\u1ee3 vi\u1ec7c l\u00e0m v\u00e0 \u0110\u0103ng tuy\u1ec3n tr\u00ean web; C\u00f3 ch\u00ednh s\u00e1ch khuy\u1ebfn kh\u00edch ng\u01b0\u1eddi gi\u1edbi thi\u1ec7u \u1ee9ng vi\u00ean \u0111\u1ea1t y\u00eau c\u1ea7u.<\/li>\n<li>Th\u1ef1c hi\u1ec7n \u0111\u00e0o t\u1ea1o k\u1ef9 n\u0103ng tuy\u1ec3n d\u1ee5ng cho ph\u00f2ng Nh\u00e2n s\u1ef1 v\u00e0 c\u00e1c tr\u01b0\u1edfng \u0111\u01a1n v\u1ecb, ph\u00f2ng ban<\/li>\n<\/ul>\n<p>&nbsp;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u00a0V\u00cd D\u1ee4 KPI<\/h3>\n<p>C\u00e1c ti\u00eau ch\u00ed th\u01b0\u1eddng s\u1eed d\u1ee5ng \u0111\u00e1nh gi\u00e1 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p theo BSC<\/p>\n<h4>Kh\u00eda c\u1ea1nh T\u00e0i ch\u00ednh<\/h4>\n<ol>\n<li>L\u1ee3i nhu\u1eadn<\/li>\n<li>Doanh thu<\/li>\n<li>Kh\u1ea3 n\u0103ng sinh l\u1ee3i<\/li>\n<li>D\u00f2ng ti\u1ec1n m\u1eb7t<\/li>\n<li>C\u00f4ng n\u1ee3<\/li>\n<li>Thu nh\u1eadp thu\u1ea7n t\u1eeb ho\u1ea1t \u0111\u1ed9ng \u0111i\u1ec1u h\u00e0nh<\/li>\n<li>Ch\u1ec9 s\u00f4 ho\u00e0n v\u1ed1n \u0111\u1ea7u t\u01b0<\/li>\n<li>Gi\u00e1 ch\u1ee9ng kho\u00e1n \/ th\u1ecb tr\u01b0\u1eddng t\u00e0i ch\u00ednh<\/li>\n<li>Gi\u00e1 tr\u1ecb gia t\u0103ng<\/li>\n<li>Thu nh\u1eadp \/ 1 c\u1ed5 ph\u1ea7n &#8211; EPS<\/li>\n<li>V\u1ed1n thu \u0111\u01b0\u1ee3c t\u1eeb vi\u1ec7c b\u00e1n c\u1ed5 phi\u1ebfu ph\u1ed5 th\u00f4ng<\/li>\n<li>T\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng 5 n\u0103m t\u1eeb c\u1ed5 phi\u1ebfu ph\u1ed5 th\u00f4ng<\/li>\n<\/ol>\n<h4>Kh\u00eda c\u1ea1nh Kh\u00e1ch h\u00e0ng\/ th\u1ecb tr\u01b0\u1eddng<\/h4>\n<ol>\n<li>T\u1ec9 l\u1ec7 kh\u00e1ch h\u00e0ng gi\u1eef \u0111\u01b0\u1ee3c<\/li>\n<li>T\u1ec9 l\u1ec7 kh\u00e1ch h\u00e0ng gi\u00e0nh \u0111\u01b0\u1ee3c<\/li>\n<li>Th\u1ecb ph\u1ea7n \/v\u1ecb tr\u00ed tr\u00ean th\u1ecb tr\u01b0\u1eddng (\u0111\u1ecbnh v\u1ecb th\u1ecb tr\u01b0\u1eddng?)<\/li>\n<li>Ch\u1ec9 s\u1ed1 th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/li>\n<li>Kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng (t\u1ed1c \u0111\u1ed9)<\/li>\n<li>L\u1ee3i \u00edch kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c t\u1eeb s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5<\/li>\n<li>Giao h\u00e0ng \u0111\u00fang h\u1ea1n (theo y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch)<\/li>\n<li>T\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng tr\u00ean th\u1ecb tr\u01b0\u1eddng c\u1ed5 phi\u1ebfu<\/li>\n<li>Gi\u00e1 tr\u1ecb, h\u00ecnh \u1ea3nh c\u00f4ng ty<\/li>\n<li>L\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng t\u1ed3n ch\u01b0a \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft<\/li>\n<\/ol>\n<h4>Kh\u00eda c\u1ea1nh Qu\u00e1 tr\u00ecnh n\u1ed9i b\u1ed9<\/h4>\n<ol>\n<li>Th\u1eddi gian \u0111\u1ec3 \u0111\u01b0a ra th\u1ecb tr\u01b0\u1eddng 1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u1edbi<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m m\u1edbi<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t<\/li>\n<li>Chu k\u1ef3 th\u1eddi gian<\/li>\n<li>Chi ph\u00ed s\u1ea3n xu\u1ea5t\/ \u0111\u01a1n v\u1ecb s\u1ea3n ph\u1ea9m<\/li>\n<li>Ti\u00eau hao n\u0103ng l\u01b0\u1ee3ng\/ nguy\u00ean v\u1eadt li\u1ec7u tr\u00ean 1 \u0111\u01a1n v\u1ecb s\u1ea3n ph\u1ea9m<\/li>\n<li>Ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t MMTB (OEE)<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a qu\u00e1 tr\u00ecnh c\u1ea3i t\u1ed5 \/t\u00e1i c\u1ea5u tr\u00fac kinh doanh<\/li>\n<\/ol>\n<h4>Kh\u00eda c\u1ea1nh H\u1ecdc t\u1eadp, Nh\u00e2n s\u1ef1<\/h4>\n<ol>\n<li>Doanh thu \/ 1 nh\u00e2n vi\u00ean<\/li>\n<li>L\u1ee3i nhu\u1eadn \/ 1nh\u00e2n vi\u00ean<\/li>\n<li>Gi\u1eef \u0111\u01b0\u1ee3c nh\u1eefng nh\u00e2n vi\u00ean c\u1ea5p cao<\/li>\n<li>M\u1ee9c \u0111\u1ed9 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u n\u00e2ng cao n\u0103ng l\u1ef1c<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a vi\u1ec7c ph\u00e1t tri\u1ec3n kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o<\/li>\n<li>Khuy\u1ebfn kh\u00edch ng\u01b0\u1eddi lao \u0111\u1ed9ng \u0111\u01b0a ra \u00fd ki\u1ebfn\/ th\u1eed nghi\u1ec7m c\u00e1c \u00fd t\u01b0\u1edfng m\u1edbi<\/li>\n<li>Hu\u1ea5n luy\u1ec7n k\u1ef9 n\u0103ng cho ng\u01b0\u1eddi lao \u0111\u1ed9ng<\/li>\n<li>M\u1ee9c \u0111\u1ed9 th\u1ecfa m\u00e3n c\u1ee7a nh\u00e2n vi\u00ean<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a vi\u1ec7c ph\u00e1t tri\u1ec3n v\u0103n h\u00f3a doanh nghi\u1ec7p<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a c\u00e1c k\u1ebf ho\u1ea1ch nh\u1eadn s\u1ef1 v\u1ec1 ph\u00fac l\u1ee3i (tr\u1ee3 c\u1ea5p, h\u01b0u, y t\u1ebf)<\/li>\n<li>T\u1ef7 l\u1ec7 ngh\u1ec9 vi\u1ec7c c\u1ee7a nh\u00e2n s\u1ef1 c\u00f3 n\u0103ng l\u1ef1c ph\u00f9 h\u1ee3p<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"text-align: right;\"><strong><em>Tr\u1ea7n Kim Dung<\/em><\/strong><\/p>\n<p>B\u00e0i vi\u1ebft c\u00f3 b\u1ea3n quy\u1ec1n c\u1ee7a KeeView, xin vui l\u00f2ng ghi r\u00f5 ngu\u1ed3n\u00a0<a href=\"https:\/\/home.keeview.com\/\">www.KeeView.com<\/a>\u00a0khi tr\u00edch d\u1eabn ho\u1eb7c \u0111\u0103ng l\u1ea1i.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Th\u01b0\u1edbc \u0111o hi\u1ec7u su\u1ea5t then ch\u1ed1t KPI (Key Performnace Indicator) l\u00e0 ch\u1ec9 s\u1ed1 \u0111\u1ecbnh l\u01b0\u1ee3ng \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00e1c m\u1ee5c ti\u00eau kinh doanh then ch\u1ed1t c\u00f3 \u00fd ngh\u0129a quy\u1ebft \u0111\u1ecbnh t\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p. Vi\u1ec7c \u0111o l\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c th\u00f4ng [&#8230;]\n","protected":false},"author":1,"featured_media":717,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quan-tri-muc-tieu"],"_links":{"self":[{"href":"https:\/\/home.keeview.com\/kv\/wp-json\/wp\/v2\/posts\/624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/home.keeview.com\/kv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/home.keeview.com\/kv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/home.keeview.com\/kv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/home.keeview.com\/kv\/wp-json\/wp\/v2\/comments?post=624"}],"version-history":[{"count":2,"href":"https:\/\/home.keeview.com\/kv\/wp-json\/wp\/v2\/posts\/624\/revisions"}],"predecessor-version":[{"id":734,"href":"https:\/\/home.keeview.com\/kv\/wp-json\/wp\/v2\/posts\/624\/revisions\/734"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/home.keeview.com\/kv\/wp-json\/wp\/v2\/media\/717"}],"wp:attachment":[{"href":"https:\/\/home.keeview.com\/kv\/wp-json\/wp\/v2\/media?parent=624"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/home.keeview.com\/kv\/wp-json\/wp\/v2\/categories?post=624"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/home.keeview.com\/kv\/wp-json\/wp\/v2\/tags?post=624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}