{"id":607,"date":"2025-04-04T17:39:24","date_gmt":"2025-04-04T10:39:24","guid":{"rendered":"https:\/\/home.keeview.com\/kv\/?p=607"},"modified":"2025-04-05T19:35:39","modified_gmt":"2025-04-05T12:35:39","slug":"cam-ket-cua-ban-lanh-dao-nhan-to-quyet-dinh-then-chot-su-thanh-cong-cua-du-an-bsc","status":"publish","type":"post","link":"https:\/\/home.keeview.com\/kv\/cam-ket-cua-ban-lanh-dao-nhan-to-quyet-dinh-then-chot-su-thanh-cong-cua-du-an-bsc\/","title":{"rendered":"Cam k\u1ebft c\u1ee7a ban l\u00e3nh \u0111\u1ea1o – nh\u00e2n t\u1ed1 quy\u1ebft \u0111\u1ecbnh then ch\u1ed1t s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n BSC"},"content":{"rendered":"

Cam k\u1ebft c\u1ee7a ban l\u00e3nh \u0111\u1ea1o l\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ea7n thi\u1ebft then ch\u1ed1t cho b\u1ea5t k\u1ef3 s\u1ef1 c\u1ea3i t\u1ed5 ho\u1eb7c thay \u0111\u1ed5i l\u1edbn trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

X\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai h\u1ec7 th\u1ed1ng b\u1ea3ng \u0111i\u1ec3m c\u00e2n b\u1eb1ng (BSC) v\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c then ch\u1ed1t (KPI) l\u00e0 d\u1ef1 \u00e1n l\u1edbn c\u00f3 t\u00ednh chi\u1ebfn l\u01b0\u1ee3c \u1ea3nh h\u01b0\u1edfng s\u00e2u s\u1eafc t\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng trong to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a to\u00e0n doanh nghi\u1ec7p v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n. N\u1ebfu l\u00e3nh \u0111\u1ea1o kh\u00f4ng tham gia, ngay c\u1ea3 khi c\u00f4ng ty \u0111\u00e3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c chi\u1ebfn l\u01b0\u1ee3c, m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c th\u00ec c\u1ea5p d\u01b0\u1edbi v\u1eabn kh\u00f4ng c\u00f3 \u0111\u1ee7 th\u1ea9m quy\u1ec1n \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh quan tr\u1ecdng v\u1ec1 b\u1ea3n \u0111\u1ed3 chi\u1ebfn l\u01b0\u1ee3c c\u00f4ng ty, KPI c\u00f4ng ty, ph\u00e2n c\u00f4ng ch\u1ee9c n\u0103ng v\u00e0 KPI c\u1ee7a c\u00e1c ph\u00f2ng ban, \u0111\u01a1n v\u1ecb\u2026. Th\u00eam v\u00e0o \u0111\u00f3, khi \u00e1p d\u1ee5ng BSC-KPI, r\u1ea5t nhi\u1ec1u c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c \u0111\u01b0a th\u00eam v\u00e0o tr\u00e1ch nhi\u1ec7m cho c\u00e1c ph\u00f2ng ban, c\u00e1 nh\u00e2n. Ngo\u00e0i ra, vi\u1ec7c x\u00e2y d\u1ef1ng, tri\u1ec3n khai BSC-KPI t\u1ed1n r\u1ea5t nhi\u1ec1u th\u1eddi gian v\u00e0 ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n th\u01b0\u1eddng ch\u01b0a nhi\u1ec1u kinh nghi\u1ec7m s\u1ebd c\u00e0ng kh\u00f3 kh\u0103n. Nh\u01b0 v\u1eady, n\u1ebfu ban l\u00e3nh \u0111\u1ea1o, \u0111\u1eb7c bi\u1ec7t l\u00e0 CEO kh\u00f4ng cam k\u1ebft th\u1ef1c hi\u1ec7n th\u00ec kh\u00f4ng nh\u00e2n vi\u00ean n\u00e0o mu\u1ed1n cho doanh nghi\u1ec7p \u00e1p d\u1ee5ng BSC-KPI.<\/p>\n

C\u00e1c bi\u1ec3u hi\u1ec7n thi\u1ebfu cam k\u1ebft c\u1ee7a l\u00e3nh \u0111\u1ea1o<\/strong><\/h3>\n

Khi kh\u00f4ng c\u00f3 cam k\u1ebft c\u1ee7a l\u00e3nh \u0111\u1ea1o Kh\u00f4ng c\u00f3 doanh nghi\u1ec7p n\u00e0o th\u1ef1c hi\u1ec7n x\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai BSC-KPI m\u00e0 l\u00e3nh \u0111\u1ea1o l\u1ea1i ch\u1ea5p nh\u1eadn h\u1ecd kh\u00f4ng c\u00f3 cam k\u1ebft th\u1ef1c hi\u1ec7n. Nhi\u1ec1u l\u00e3nh \u0111\u1ea1o t\u1ef1 cho r\u1eb1ng: t\u00f4i t\u1ed1n ti\u1ec1n cho c\u1ea5p d\u01b0\u1edbi \u0111i \u0111\u00e0o t\u1ea1o \u0111\u1ec3 v\u1ec1 l\u00e0m, th\u1eadm ch\u00ed thu\u00ea t\u01b0 v\u1ea5n (r\u1ea5t t\u1ed1n ti\u1ec1n) ph\u1ed1i h\u1ee3p c\u00e1c CBQL \u0111\u1ec3 l\u00e0m, nh\u01b0 v\u1eady l\u00e0 t\u00f4i cam k\u1ebft th\u1ef1c hi\u1ec7n. N\u1ebfu kh\u00f4ng cam k\u1ebft, t\u00f4i \u0111\u00e3 kh\u00f4ng t\u1ed1n ti\u1ec1n \u0111\u1ec3 cho \u0111i \u0111\u00e0o t\u1ea1o v\u00e0 thu\u00ea t\u01b0 v\u1ea5n. Trong c\u00e1c d\u1ef1 \u00e1n x\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai BSC-KPI l\u00e3nh \u0111\u1ea1o thi\u1ebfu cam k\u1ebft ho\u1eb7c cam k\u1ebft n\u1eeda v\u1eddi khi c\u00f3 c\u00e1c bi\u1ec3u hi\u1ec7n sau \u0111\u00e2y:<\/p>\n

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  1. Kh\u00f4ng tham gia b\u1ea5t c\u1ee9 ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o, hu\u1ea5n luy\u1ec7n n\u00e0o v\u1ec1 BSC-KPI, ch\u01b0a c\u00f3 nh\u1eadn th\u1ee9c \u0111\u00fang v\u00e0 \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 BSC-KPI, ch\u01b0a hi\u1ec3u vai tr\u00f2 l\u00e3nh \u0111\u1ea1o trong d\u1ef1 \u00e1n BSC-KPI; kh\u00f4ng bi\u1ebft c\u1ea5p d\u01b0\u1edbi c\u1ee7a m\u00ecnh s\u1ebd l\u00e0m g\u00ec trong d\u1ef1 \u00e1n n\u00e0y.<\/li>\n
  2. Kh\u00f4ng d\u00e0nh th\u1eddi gian th\u00edch h\u1ee3p cho d\u1ef1 \u00e1n, kh\u00f4ng c\u00f3 m\u1eb7t v\u00e0o nh\u1eefng th\u1eddi \u0111i\u1ec3m c\u1ea7n c\u00f3 quy\u1ebft \u0111\u1ecbnh c\u1ea7n thi\u1ebft c\u1ee7a l\u00e3nh \u0111\u1ea1o. Khi CBQL c\u1ea5p trung g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh v\u00ec thi\u1ebfu th\u1ea9m quy\u1ec1n ho\u1eb7c ch\u01b0a c\u00f3 k\u1ef9 n\u0103ng ph\u00f9 h\u1ee3p, h\u1ecd kh\u00f4ng bi\u1ebft h\u1ecfi ai.<\/li>\n
  3. Thi\u1ebfu ki\u1ec3m tra, gi\u00e1m s\u00e1t qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n. Khi d\u1ef1 \u00e1n kh\u00f4ng ti\u1ebfn tri\u1ec3n t\u1ed1t, kh\u00f4ng ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n v\u00e0 c\u00f3 gi\u1ea3i ph\u00e1p kh\u1eafc ph\u1ee5c k\u1ecbp th\u1eddi.<\/li>\n
  4. M\u1ed9t s\u1ed1 c\u00f4ng ty \u0111\u00e3 tri\u1ec3n khai th\u00e0nh c\u00f4ng trong n\u0103m \u0111\u1ea7u nh\u01b0ng sau \u0111\u00f3 d\u1ea7n d\u1ea7n kh\u00f4ng \u00e1p d\u1ee5ng do: n\u0103m \u0111\u1ea7u ti\u00ean th\u1ef1c hi\u1ec7n x\u00e2y d\u1ef1ng BSC-KPI thi\u1ebfu s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea, m\u1ed9t s\u1ed1 ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 nh\u01b0 ki\u1ec3m so\u00e1t ng\u00e2n s\u00e1ch c\u1ee7a c\u00e1c ph\u00f2ng, \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1eddi lao \u0111\u1ed9ng,v.v\u2026ch\u01b0a th\u1ec3 \u00e1p d\u1ee5ng, m\u1ed9t s\u1ed1 ch\u1ec9 ti\u00eau v\u00e0 tr\u1ecdng s\u1ed1 x\u00e2y d\u1ef1ng ch\u01b0a ch\u00ednh x\u00e1c d\u1eabn \u0111\u1ebfn vi\u1ec7c \u0111\u00e1nh gi\u00e1 ch\u01b0a h\u1ee3p l\u00fd. L\u00e3nh \u0111\u1ea1o d\u1ec5 n\u1ea3n, thi\u1ebfu ki\u00ean tr\u00ec th\u1ef1c hi\u1ec7n, kh\u00f4ng \u0111\u1ed1c th\u00fac, kh\u00f4ng c\u00f3 b\u1ed9 ph\u1eadn theo d\u00f5i ti\u1ebfn \u0111\u1ed9, k\u1ebft qu\u1ea3, m\u1ecdi ng\u01b0\u1eddi t\u1eeb t\u1eeb bu\u00f4ng.<\/li>\n<\/ol>\n

    Gi\u1ea3i ph\u00e1p \u0111\u1ec3 BL\u0110 th\u1ec3 hi\u1ec7n cam k\u1ebft x\u00e2y d\u1ef1ng, tri\u1ec3n khai BSC-KPI:<\/strong><\/h3>\n

    M\u1ecdi l\u00e3nh \u0111\u1ea1o \u0111\u1ec1u b\u1eadn r\u1ed9n trong c\u00f4ng vi\u1ec7c, tuy nhi\u00ean h\u1ecd lu\u00f4n c\u00f3 th\u1ee9 t\u1ef1 \u01b0u ti\u00ean cho nh\u1eefng c\u00f4ng vi\u1ec7c quan tr\u1ecdng then ch\u1ed1t. L\u00e3nh \u0111\u1ea1o thi\u1ebfu quy\u1ebft t\u00e2m, thi\u1ebfu cam k\u1ebft khi th\u1ef1c hi\u1ec7n x\u00e2y d\u1ef1ng, tri\u1ec3n khai BSC-KPI ch\u1ee7 y\u1ebfu do h\u1ecd ch\u01b0a nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c \u00e1p d\u1ee5ng BSC-KPI trong doanh nghi\u1ec7p v\u00e0 vai tr\u00f2 c\u1ee7a h\u1ecd trong d\u1ef1 \u00e1n. L\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 nghe n\u00f3i, nghe gi\u1edbi thi\u1ec7u BSC-KPI quan tr\u1ecdng, c\u00f3 nhi\u1ec1u l\u1ee3i \u00edch cho doanh nghi\u1ec7p n\u00ean \u0111\u1ed3ng \u00fd \u00e1p d\u1ee5ng. H\u1ecd kh\u00f4ng cam k\u1ebft th\u1ef1c hi\u1ec7n ch\u1ec9 v\u00ec kh\u00f4ng bi\u1ebft r\u1eb1ng n\u1ebfu l\u00e3nh \u0111\u1ea1o kh\u00f4ng tham gia \u0111\u1ea7y \u0111\u1ee7, d\u1ef1 \u00e1n s\u1ebd th\u1ea5t b\u1ea1i. V\u00ec v\u1eady, tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u d\u1ef1 \u00e1n c\u1ea7n n\u00eau r\u00f5 y\u00eau c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a d\u1ef1 \u00e1n \u0111\u1ed1i v\u1edbi ban l\u00e3nh \u0111\u1ea1o g\u1ed3m:<\/p>\n

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    1. Tham gia \u0111\u00e0o t\u1ea1o v\u1ec1 nh\u1eadn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng then ch\u1ed1t d\u00e0nh cho l\u00e3nh \u0111\u1ea1o trong x\u00e2y d\u1ef1ng tri\u1ec3n khai BSC-KPI. L\u00e3nh \u0111\u1ea1o kh\u00f4ng c\u1ea7n bi\u1ebft k\u1ef9 n\u0103ng th\u1ef1c hi\u1ec7n chi ti\u1ebft nh\u01b0 c\u00e1c CBQL c\u1ea5p trung nh\u01b0ng h\u1ecd ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o, hu\u1ea5n luy\u1ec7n nh\u1eefng n\u1ed9i dung then ch\u1ed1t v\u1ec1 BSC-KPI do c\u00e1c chuy\u00ean gia gi\u00e0u kinh nghi\u1ec7m th\u1ef1c hi\u1ec7n. C\u00e1c gi\u1ea3ng vi\u00ean \u0111\u00e0o t\u1ea1o n\u1ed9i b\u1ed9 th\u01b0\u1eddng kh\u00f3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c vai tr\u00f2 n\u00e0y v\u00ec: a. Thi\u1ebfu ki\u1ebfn th\u1ee9c, kinh nghi\u1ec7m x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 \u1edf nhi\u1ec1u kh\u00eda c\u1ea1nh ch\u1ee9c n\u0103ng kh\u00e1c nhau c\u1ee7a doanh nghi\u1ec7p; v\u00e0 b. \u1edf v\u1ecb tr\u00ed c\u1ea5p d\u01b0\u1edbi, uy t\u00edn v\u00e0 th\u1ea9m quy\u1ec1n ch\u01b0a cao n\u00ean h\u1ecd kh\u00f3 thuy\u1ebft ph\u1ee5c l\u00e3nh \u0111\u1ea1o c\u1ea5p tr\u00ean.<\/li>\n
    2. Th\u00e0nh l\u1eadp Ban d\u1ef1 \u00e1n BSC-KPI m\u00e0 l\u00e3nh \u0111\u1ea1o l\u00e0 ng\u01b0\u1eddi ch\u1ee7 tr\u00ec.<\/li>\n
    3. T\u00edch c\u1ef1c tham gia v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean tham gia th\u1ef1c hi\u1ec7n, ban h\u00e0nh quy ch\u1ebf v\u1ec1 tr\u00e1ch nhi\u1ec7m v\u00e0 quy\u1ec1n l\u1ee3i c\u1ee7a CBNV khi ho\u00e0n th\u00e0nh hay kh\u00f4ng ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c trong d\u1ef1 \u00e1n.<\/li>\n
    4. Quy \u0111\u1ecbnh r\u00f5 nh\u1eefng ph\u1ea7n vi\u1ec7c trong d\u1ef1 \u00e1n BSC-KPI ph\u1ea3i do l\u00e3nh \u0111\u1ea1o\u00a0quy\u1ebft \u0111\u1ecbnh ph\u00ea duy\u1ec7t tr\u01b0\u1edbc khi c\u00f3 th\u1ec3 tri\u1ec3n khai ti\u1ebfp c\u00f4ng vi\u1ec7c.<\/li>\n<\/ol>\n