Frequently Asked Questions (FAQ)

(Last Updated January 01, 2019)

1 General

1.1 What is SoftAView SaaS?

1.2 What does SoftAView manage on my behalf with my SaaS subscription?

1.3 How do I access my SoftAView SaaS service?

1.4 What technology is my database stored in?

1.5 Is there a database schema I can use?

1.6 What is a maintenance window?

1.7 Will my SoftAView SaaS be available during software maintenance?

2 Billing

2.1 How will I be charged and billed for my use of SoftAView SaaS?

2.2 When does billing of my SoftAView SaaS begin and end?

2.3 Can I upgrade or downgrade service pack level?

2.4 Can I cancel my cloud service?

3 Performance

3.1 Can I expect consistent performance from SoftAView SaaS throughout all times of day?

3.2 What should I do if my SoftAView system seems to be running slow?

4 Automated Backups and Database Snapshots

4.1 What is the difference between automated backups and database snapshots?

4.2 In the event of a disaster, should my system go down, what is the recovery process?

4.3 Do I need to enable backups for my instance or is it done automatically?

4.4 What is a backup built-in function and why do I need it?

4.5 How long are database backup files retained?

4.6 What happens to the data after SaaS the subscription expires?

4.7 How do I restore a database snapshot?

4.8 Can SoftAView help me restore my system to an earlier point in time?

5 Security

5.1 Will SoftAView provide me with an SSL certificate or can I use my own?

5.2 How does SoftAView protect my data from unauthorized access?

5.3 How does SoftAView monitor the environment and ensure protection against viruses?

5.4 Can I control the level of access my users have to SoftAView?

5.5 How do I know my data is protected against physical and environmental threats?

5.6 What should I do in case any security violation/incident occurs?

1 General

1.1 What is SoftAView SaaS?

For many small and midsize businesses, deploying Software as a Service (SaaS) provides the benefits of an enterprise-class solution without the enterprise IT budget. When SoftAView is deployed via SaaS, your SoftAView system is hosted on Google Cloud Platform (GCP) and can be accessed from any web browser on any Internet-connected device. You can pay as you go. Free yourself from the complexities and costs of managing hardware and maintaining software. Additionally, a SaaS deployment enables SoftAView to ensure the highest levels of security, availability, and performance.

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1.2 What does SoftAView manage on my behalf with my SaaS subscription?

SoftAView manages the work involved in setting up and provisioning the application, as well as configuring the initial environment for you to access your SoftAView SaaS instance. Once your SoftAView environment is accessible, SoftAView automates common administrative tasks, such as performing backups, software updates, and continuous monitoring and tuning.

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1.3 How do I access my SoftAView SaaS service?

We will provide you with a URL to your SoftAView SaaS service(s) registered, accessible from any web browser on computer with an Internet connection. This URL uses the format www.keeview.com/xxx, but we can also help you create a custom domain URL (xxx.yourdomain.com) if you provide us with your SSL certificate.

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1.4 What technology is my database stored in?

SoftAView SaaS currently uses MySQL Server.

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1.5 Is there a database schema I can use?

SoftAView provides a full set of documentation of its development platform APIs. This allows you to build complex customizations using data access layer objects, eliminating the need for the database schema.

This has an added benefit of ensuring customizations remain functional despite database changes, and reduces the cost of maintaining customizations during upgrades, among other benefits.

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1.6 What is a maintenance window?

SoftAView may carry out scheduled maintenance, or in rare circumstances, unscheduled maintenance. Scheduled maintenance is usually communicated with at least a week’s advance notice. The scheduled maintenance window averages less than 30 minutes each week, and typically occurs during non-peak hours or weekends. Scheduled maintenance does not count against the uptime guarantee.

From time to time, unscheduled maintenance may be required. SoftAView will attempt to notify you in advance of any unscheduled maintenance event. Unscheduled maintenance counts against the uptime guarantee.

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1.7 Will my SoftAView SaaS be available during software maintenance?

In most situations, maintenance will require us to disable access temporarily while we perform maintenance activities. SoftAView makes every effort to minimize downtime during such events.

2 Billing

2.1 How will I be charged and billed for my use of SoftAView SaaS?

Subscription fee – SoftAView charges an annual subscription fee based on the service pack level selected. This fee also includes updates and upgrades, hosting costs and additional SaaS benefits such as built-in automated disaster recovery backup with a seven-day retention period.

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2.2 When does billing of my SoftAView SaaS begin and end?

We usually provision new service instances within 1 business day from the date of your purchase agreement/invoice with your partner. Each subscription has an expiration date you agree on with your partner. You are strongly encouraged to renew your subscription at least 30 days prior to your expiration date to avoid any disruption of service that may occur.

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2.3 Can I upgrade or downgrade service pack level?

You can upgrade service pack level at any time. Should your business needs change, you can also downgrade your service pack level at any time. The additional fee will be calculated as pro rata basis.

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2.4 Can I cancel my cloud service?

Yes. After your first year, you can cancel your SoftAView SaaS service at the time of your SaaS renewal. We require a minimum of 30 days written notice prior to termination or change in any aspect of your SoftAView SaaS license.

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3 Performance

3.1 Can I expect consistent performance from SoftAView SaaS throughout all times of day?

Yes. The performance is consistent as long as you have good internet connection quality.

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3.2 What should I do if my SoftAView system seems to be running slow?

If you are facing urgent connectivity issues (unable to connect or login to the system), please report it as soon as possible via our online Contact Us form, via our phone lines and live chat. For other issues with speed or connectivity, please contact your SoftAView and we will work with them to investigate and resolve your issue.

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4 Automated Backups and Database Snapshots

4.1 What is the difference between automated backups and database snapshots?

SoftAView SaaS provides two different methods for backing up and restoring your instance: automated backups and database snapshots.

SoftAView performs continuous automated backups of your data.

SoftAView also comes with a database snapshot feature, which allows you to take snapshots of your company and restore them at a later time.

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4.2 In the event of a disaster, should my system go down, what is the recovery process?

SoftAView backs up all transactional data to an additional geographic zone for an additional layer of protection and disaster recovery. In the event of a disaster where a datacenter hosting your service is completely shut down, SoftAView will quickly go through a fail-over recovery procedure and your service will resume from an alternate datacenter. SoftAView’s SLA uptime guarantee will continue to provide you protection during this duration.

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4.3 Do I need to enable backups for my instance or is it done automatically?

Backups are performed automatically at no extra charge. All transactional data is backed up daily on a rolling backup schedule. Additionally, incremental backups of transaction logs are performed frequently throughout the current day.

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4.4 What is a backup built-in function and why do I need it?

There is a built-in function that you can backup a snap shot of database by yourself. The backup time may vary from 20 minutes to 120 minutes depending size of database and internet connection speed. During the backup progress, the system may experience slower response times.

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4.5 How long are database backup files retained?

Several concurrent retention schedules have been implemented:

  1. Daily backups are retained for 30 days.
  2. The backup taken on the last day of the month is retained for 4 months.

4.6 What happens to the data after SaaS the subscription expires?

Upon expiration, the account becomes disabled but we retain the data for up to 30 days before we permanently remove it from all our systems. You can request a copy of the full database for your safekeeping so long as the request comes in within 10 days past the subscription expiration.

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4.7 How do I restore a database snapshot?

You can restore any prior snapshots by using the restore feature within SoftAView. However, do take extra precautions when restoring snapshots because they override your current production environment. We encourage you to restore snapshots outside business hours, and to first take an additional snapshot of your current production environment before restoring a prior snapshot.

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4.8 Can SoftAView help me restore my system to an earlier point in time?

Yes. SoftAView can restore your system to an earlier point in time without additional charge depending availability of copy of your database.

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5 Security

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5.1 Will SoftAView provide me with an SSL certificate or can I use my own?

SoftAView will always provide an SoftAView URL that is protected by SSL standards. However, SoftAView also recommends that you use your own certificate if you would like to have your own custom URL.

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5.2 How does SoftAView protect my data from unauthorized access?

SoftAView’s intrusion detection system (IDS) detects any attempt to compromise the confidentiality, integrity or availability of your data, or to circumvent security controls. In the event of such an attempt, the intruder is locked out of the system, and investigation is conducted to identify and apprehend the intruder. SoftAView can also restrict user logins to specific IP addresses.

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5.3 How does SoftAView monitor the environment and ensure protection against viruses?

There is no room for virus, because SoftAView is SaaS basis.

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5.4 Can I control the level of access my users have to SoftAView?

Yes. With SoftAView, each user can be assigned unique security credentials. These credentials can be role-based or highly specific to individual users. Since SoftAView allows unlimited users at no additional cost, each individual’s login is unique and activities can be tracked.

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5.5 How do I know my data is protected against physical and environmental threats?

SoftAView SaaS is hosted on Google Cloud Platform (GCP) to ensure we provide the world’s best cloud infrastructure with SoftAView SaaS. GCP follows strict guidelines and uses state of the art architectural and engineering approaches to guard against physical and environmental threats. It has extensive experience in designing, constructing and operating large-scale datacenters. Physical access is strictly controlled, both at the perimeter and at ingress points by security staff and video surveillance. All staff members pass two-factor authentication to access the datacenter. All visitors and contractors are required to present identification and escorted by authorized staff. There are also fire detection and suppression, power, climate and temperature, and electromechanical support systems.

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5.6 What should I do in case any security violation/incident occurs?

Please inform us immediately providing any details regarding the incident via our online Contact Us form, via our phone lines and live chat. SoftAView Incident Response Team will be involved and you will have feedback during the next 24 hours.

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Terms of Use

(Last Updated January 01, 2019)

 1      Use of this Website and any Information or Materials

SoftAView.com (the “Website”) contain information, content, text, photographs, designs, graphics, images, recordings, advertisements, animation and other materials and effects (collectively, the “Materials”) that are protected by copyrights, trademarks, service marks, trade dress and/or other intellectual or proprietary rights owned by SoftAView Company Limited (“SoftAView”) and/or third parties which have authorized its use by SoftAView. All trademarks and copyrighted information contained on the Website are the property of their respective owners. You may not remove from any electronic or printed copy any copyright, trademark, or other proprietary notice.

This Website and the Materials on this Website are provided for your individual, non-commercial use. Any other use of the Website or the Materials is strictly prohibited, including without limitation, copying, modification, republication, deletion, transmission, public performance, distribution, proxy caching, uploading, posting, reproduction, redistribution or any other dissemination, without the express written permission by SoftAView or the applicable rights holder. The Materials on the Website may not be used by you or other third parties, directly or indirectly, for purposes of marketing, solicitation, telemarketing, e-mailing or direct marketing. You may not decompile, reverse engineer, disassemble, rent, lease, loan, sell, sublicense, or create derivative works from the Website or any of the Material. Nor may you use any network monitoring or discovery software to determine the site architecture, or extract information about usage or users.

Any permitted use of the Website does not extend to using the Website or Materials for any illegal or immoral purpose, or to transmit to or through the Website or to or through any service, any illegal, harmful, threatening, defamatory, discriminatory, obscene, hateful, pornographic or other objectionable material of any kind, or to interfere with, abuse or otherwise violate the legal rights of SoftAView or any third party using the Website or Materials.

By continuing to use this Website, you agree to these Terms of Use and to allow SoftAView and its third-party vendors to collect certain information about your visit to the Website. Please see SoftAView’s Privacy Statement for more information about the information collected.

2      Automated Activity

You agree not to use any automated script to submit any form or other database entry to this Website. This Website may use robot exclusion methods, which include robots.txt files and HTML meta-tags that expressly allow and/or exclude specified automated programs from accessing certain portions of the Website. Information on the Website may be updated on a real-time basis and is proprietary to SoftAView or is licensed to SoftAView by third parties. You agree that if and to the extent prohibited in the then-current robots.txt file or HTML meta-tags on the Website, you will not use any robot, spider, scraper or other automated means to access the Website for any purpose, including but not limited to performing “offline” searches and mirroring, without SoftAView’s express written permission. Additionally, you agree that you will not: (i) take any action that is likely to impose an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website; (iii) harvest email addresses from the Website for any purpose whatsoever, or (iv) bypass our robot exclusion methods or other measures we may use to prevent or restrict access to the Website.

3      Linking

SoftAView generally welcomes links to the Website from other reputable websites. You may link freely to the Website provided that (a) you do not remove or obscure, by framing or otherwise, any portion of the homepage or any other page, (b) you do not, by framing or otherwise create an impression that you own, control or have any rights to any part of the Website, (c) you do not link to any secure page (a secure page is one with an https// prefix), and (d) you agree to discontinue providing links to this Website when requested by SoftAView.

4      Disclaimer

SoftAView makes efforts to try to assure the accuracy of the information it presents in the portions of the content it authors on the Website. SoftAView cautions, however, that because of the volume, complexity of the material, the ever-changing laws and regulations and court decisions, and significant state by state (and sometimes community to community) differences, and because SoftAView communicates information provided and created by advertisers, consumers, software developers, publishers, marketing agents, resellers, and other third parties, SoftAView may have little or no control over the accuracy of such information.  Regardless of any control, SoftAView makes no guarantee or representation as to such information, and is not responsible for the information, including its accuracy, currency, content, quality, copyright compliance or legality, or for any resulting loss or damage.

5      Intellectual Property

The information contained on this site is protected under the Copyright Laws of the Viet Nam and other applicable laws. “SoftAView Trademarks” means all names, marks, brands, logos, designs, trade dress and other designations SoftAView uses in connection with its products or services. You may not remove or alter any SoftAView Trademarks, and you may not incorporate any SoftAView Trademarks into your trademarks, service marks, Internet addresses or domain names, or any other similar designations or intellectual property.  Improper use of this Website, including any SoftAView Trademarks, may constitute a violation of federal law and could subject violators to severe civil and potentially criminal sanctions. SoftAView is vigorous in its enforcement of its rights.

6      No Warranty, No Liability, Indemnification

SoftAView makes no representations regarding the availability and performance of its Website. You hereby acknowledge that any use of the Website and reliance upon any Materials shall be at your sole risk.

THE WEBSITE AND THE MATERIALS ARE PROVIDED BY SOFTAVIEW ON AN “AS IS” BASIS AND AS AVAILABLE, WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND, WHETHER EXPRESS OR IMPLIED. SOFTAVIEW EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, WITH RESPECT TO THE WEBSITE OR ANY MATERIALS.

IN NO EVENT SHALL SOFTAVIEW BE LIABLE FOR ANY COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, OR ANY CLAIMS OF YOU OR OTHER THIRD PARTIES WHATSOEVER WITH RESPECT TO THE WEBSITE OR THE MATERIALS OR SITES LINKED FROM THE WEBSITE OR MATERIALS, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES THAT RESULT FROM ANY MISTAKE, OMISSION, VIRUS, DELAY OR INTERRUPTION IN OPERATION OR SERVICE OR FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM AN ACT OF GOD, COMMUNICATIONS FAILURE, THEFT OR OTHERWISE. SOFTAVIEW SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES WHATSOEVER RESULTING FROM ANY FAILURE OF THE INTERNET. Some jurisdictions do not allow the exclusion or limitation of liability of consequential or incidental damages, so the above exclusions may not apply to all users; in such jurisdictions liability is limited to the fullest extent permitted by law.

7      Miscellaneous

SoftAView reserves the right to revise any or all of the Materials on the Website and/or to modify any Website features, specifications, or materials without notice.

SoftAView reserves the right to investigate complaints or reported violations of the Terms of Use and to take any action it deems appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to user profiles, e-mail addresses, usage history, posted materials, IP addresses and traffic information.

SoftAView reserves the right to seek all remedies available at law and in equity for violations of these Terms of Use, including but not limited to the right to block access from a particular Internet address to this Website.

These Terms of Use constitute the agreement with respect to your access to and use of the Website, together with any additional terms which you may have expressly accepted by use of other features on the Website.

If any provision of these Terms of Use is unlawful, void or unenforceable, then that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.

The Terms of Use will be governed and construed in accordance with the laws of the State of Washington without giving effect to conflict of laws principles, and you agree that any action you or your successors or assigns may bring against SoftAView related to this Website may only be brought in the state and federal courts situated in the State of Washington.  You further agree to submit to personal jurisdiction in such courts should SoftAView initiate action against you related to your use or abuse of this Website, and to pay any and all damages related to your violation of these Terms of Use, and to also pay SoftAView such costs, fees and expenses as it reasonably incurs or expends (including attorney fees and court costs) if and to the extent SoftAView successfully prevails against you for your actions in violation of any of the Terms of Use.

 © 2019 SoftAView Company Limited. All rights reserved.

Service Level Agreement

(Last Updated January 01, 2019)

 1      Service Commitment

SoftAView will use commercially reasonable efforts to make SoftAView SaaS service instances available with a Monthly Uptime Percentage (defined below) of at least 99.9% during any month of the year (the “Service Commitment”).

2      Definitions

Monthly Uptime Percentage” for a given service instance is calculated by subtracting from 100% the percentage of 1 minute periods during the month in which the service instance was “Unavailable”, based on the total time in the month. Your service instance is assumed to be 100% available for the any portion of the month in which your subscription is not yet activated. Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from any SoftAView SLA Exclusion (defined below).

“Scheduled Downtime” is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our news section minimum 5 days in advance.

Service instance” means a SoftAView SaaS service instance.

3      SoftAView SLA Exclusions

The Service Commitment does not apply to any unavailability, suspension or termination of SoftAView, or any other SoftAView performance issues:

  • Caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of SoftAView and its providers
  • That result from any voluntary actions or inactions from you or any third party (e.g., snapshot restores, misconfiguring security groups, VPC configurations or credential settings, etc.)
  • That result from your equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within our direct control); or
  • That result from any regularly Scheduled Downtime; or

4      Support response guarantee

SoftAView guarantees online support available within working hours. Support is available via our online Contact Us form, via our phone lines and live chat. Each ticket is replied to within no more than 60 minutes after it has been opened.

© 2019 SoftAView Company Limited. All rights reserved.

Privacy statement

(Last Updated January 01, 2019)

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices.  Please read this privacy statement closely. You accept the terms of this private statement by continuing to use SoftAView’s products and services.

1      Policy

SoftAView Company Limited (“SoftAView”) will never sell, rent, barter, trade, distribute or lease personal information to outside parties unless SoftAView obtains customer permission or disclosure is required by law.

2      Purpose

 SoftAView uses the information customers provide only to the extent necessary to offer our services to our customers. SoftAView believes in both minimizing the data that is collected and limiting its use and purpose to only that: 1) for which we have been given permission by customers, 2) as necessary to deliver our services, and 3) as we might be required or permitted for legal, compliance or other lawful purposes.

The only individually identifiable information that SoftAView collects about you is that which you choose to share with us in registration, such as your name, billing address, email address, phone, usernames and passwords. This information will be closely protected and used for internal purposes only. SoftAView uses return email addresses to answer the email SoftAView receives. Such addresses are not used for any other purpose and are not shared with outside parties.  SoftAView will never willfully release your personal information to any third party unless you direct us to do so or disclosure is required by law.

SoftAView also may collect personal information when you request assistance from our customer support team (e.g., phone number, email address,) and may collect additional information that you choose to share with our customer support team.

SoftAView also collects information to evaluate aggregate site usage. SoftAView may automatically collect certain usage information from customers, such as Internet Protocol (“IP”) addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with our services and other usage information collected from cookies and other tracking technologies as noted below. For example, we collect IP addresses to track and aggregate non-personal information, such as using IP addresses to monitor the regions from which users navigate to our Services.  We also collect IP addresses from users when they log into their SoftAView databases as part of our log-in process and for enhanced identity authentication and authorization security.

SoftAView’s services may change over time and we may introduce new features that may collect new or different types of information.

3      Cookies

There is a technology called “cookies” which can be used to provide tailored information from a web site. A cookie is an element of data that a web site can send to your browser, which may then be stored on your system. A “cookie” marks and identifies visitors on an Internet site to allow customers to enter customized information and have it available on subsequent visits. SoftAView pages may use cookies so that SoftAView can provide a customer with access to information when a customer returns to SoftAView’s web site.

Although there has been debate over the privacy implications of cookies, it is important for SoftAView customers to know that cookies do not read your hard drive, nor can cookies be used to reveal new information about you that you have not elected to reveal.  SoftAView may use cookies to log your activity on the site. Everything SoftAView learns from these logs will be used to enrich our users’ experiences on our site. It will help SoftAView understand what you like and don’t like, so SoftAView can focus its energies more effectively and provide you with better service.  Please note that your web browser settings may be adjusted to limit or prohibit this and other websites from placing cookies.

4      Security

SoftAView is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.

5      Data Retention

In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business.  SoftAView’s backup policy is set forth on the SoftAView SaaS FAQ page.

When your account expires or becomes disabled, SoftAView may retain the data for up to 30 days before it is permanently removed from all of our systems. We will retain information about our customers as required by applicable regulations and to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.

6      Your Access Rights

You may access your online account to view your personal contact information and make changes or corrections at any time.

Applicable law may give users certain rights to access personal information about them, and to limit use and disclosure of their personal information.  SoftAView is committed to respecting those rights.  If you wish to request access, to limit use, or to limit disclosure, please contact us at Địa chỉ email này đang được bảo vệ từ spam bots, bạn cần kích hoạt Javascript để xem nó. Bạn cần kích hoạt Javascript để xem nó. and please provide the name of the SoftAView customer who submitted your personal information to our services.  We will refer your requests to that customer, and will support them as needed in responding to your request.

7      Communications Preferences and Opt-Out

As a result of providing your contact information, SoftAView may market to you, including sending promotional communications and relevant offers. To opt out of receiving marketing related communications from SoftAView, please click on the “opt-out” link in the communication. Please note that if you do opt-out of receiving marketing- related emails from us, we may still use your email address to send you important administrative messages. If you wish for us to completely delete your personal record from our database, email Địa chỉ email này đang được bảo vệ từ spam bots, bạn cần kích hoạt Javascript để xem nó. Bạn cần kích hoạt Javascript để xem nó. and we will delete your contact information.

8      International Data Transfers

In accordance with and as permitted by applicable law and regulations, we reserve the right to transfer your information, process and store it outside your country of residence to wherever we or our third party service providers operate.

9      Changes to This Privacy Statement

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the “last updated” date at the top of this statement. If there are material changes to this statement or in how SoftAView will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how SoftAView is protecting your information.

10   Contacting Us

SoftAView welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us via email at Địa chỉ email này đang được bảo vệ từ spam bots, bạn cần kích hoạt Javascript để xem nó. Bạn cần kích hoạt Javascript để xem nó. or by mail at:  SoftAView Privacy, SoftAView Company Limited, 217/7 Xo Viet Nghe Tinh, Binh Thanh District, Hochiminh City, Viet Nam.

© 2019 SoftAView Company Limited. All rights reserved.